Privacy Policy

At Enterprise Holdings, Inc., through our independent regional subsidiaries (collectively “Enterprise Holdings”) and network of independent franchisees and fulfillment partners operating the Enterprise Rent-A-Car, National Car Rental, Alamo Rent A Car, as well as other various programs, features and services (” Enterprise Holdings”, “we”, “our” or “us” as referred to in the policy below), we respect your privacy. We have implemented our privacy policy (“Privacy Policy”) and cookie policy (“Cookie Policy”) to explain our data collection, use, disclosure, and transfer practices, as well as individual access rights you may have when you use our sites and services, including global reservations and other rental services.

https://www.enterprisemobility.com/en_us/privacy.html

https://www.enterprisemobility.com/en_us/privacy/cookie-policy.html

Last updated: February 21, 2019.

At Caribe Car Rental N.V., operating the Alamo Rent A Car brand in Curaçao (“Alamo Curaçao,” “we,” “us,” or “our”), we respect your privacy.

This Privacy Policy explains how we collect, use, disclose, transfer, and retain your personal information when you interact with alamo.cw, make or manage a reservation, rent a vehicle, contact us, or visit one of our rental locations.

What Information We Collect

Information You Provide to Us

You may provide personal information to us when making or managing a reservation, renting a vehicle, communicating with us, visiting one of our locations, or otherwise interacting with our services.

Depending on the nature of your interaction, we may collect:

Your name, contact information, date of birth, driver’s license number and expiration date, and emergency contact information.
Vehicle rental information, including the rental location, rental and return dates, vehicle category, rental type, and preferences.
Payment and billing information, including credit card details.
Online account information, membership or corporate identification numbers, passport information, and frequent-flyer or travel-partner affiliations.
Information relating to additional authorized drivers.
Communications, inquiries, complaints, feedback, and customer-service records.
Information relating to accidents, damage, insurance claims, traffic violations, tolls, fines, or other incidents associated with a rental.
Any other information you voluntarily provide to us.

Payment-card information may be processed by authorized payment-service providers in accordance with applicable security standards.

Information Received From Other Sources

As a franchisee or licensee within the Enterprise Holdings, Inc. network, we may receive reservation and booking information from Enterprise Holdings, Inc., its relevant subsidiaries, affiliates, and reservation systems.

Where applicable, Caribe Car Rental N.V. and the relevant Enterprise Holdings entity may act as independent data controllers, meaning that each party is separately responsible for its processing of your personal information.

We may also receive information about you from:

Third-party booking websites and travel agencies, which may provide your contact information, reservation details, and booking-confirmation number.
Your employer or corporate travel administrator.
Insurance providers, which may provide contact, policy, claim, and coverage information.
Hotels, airlines, tourism partners, membership clubs, and loyalty programs.
Referral or promotional programs.
Credit-reporting, identity-verification, and fraud-prevention agencies.
Customer-support, communications, analytics, advertising, and marketing providers.
Government agencies, law-enforcement authorities, and other parties where permitted or required by law.

Information Collected Automatically

When you use our Site, we and our service providers may automatically collect certain technical and usage information, including:

Your IP address.
Browser and device type.
Operating system.
Language and regional settings.
Pages visited and actions performed.
Referring website.
Date and time of access.
Approximate geographic location derived from your IP address.
Cookie identifiers and similar online identifiers.

Our use of cookies, pixels, and similar technologies is explained in our Cookie Policy.

Location and Device Information

Where applicable and with your permission, we may access location information from your device or derive an approximate location from your IP address.

We may use this information to provide location-specific services, rental-location information, return instructions, relevant offers, or other information intended to improve your experience.

You may withdraw device permissions through your browser or device settings. Certain location-dependent features may not function after permission is withdrawn.

Vehicle and Telematics Information

Some rental vehicles may contain telematics or connected-vehicle technology capable of collecting information about the vehicle and its use.

Depending on the vehicle and rental circumstances, this information may include:

Vehicle location.
Mileage and fuel or battery levels.
Diagnostic and maintenance information.
Accident, impact, or safety-event information.
Vehicle condition and operational status.
Date and time information associated with vehicle use.

Where telematics information is collected, we may use it to provide rental services, locate a vehicle when permitted, respond to emergencies, manage maintenance, investigate accidents or theft, enforce the rental agreement, recover vehicles, prevent fraud, and comply with legal obligations.

Additional disclosures concerning telematics may appear in your rental agreement or inside the applicable vehicle.

How We Use Information About You

We use personal information to provide our services and for the purposes described below.

To Enter Into or Perform a Contract

We may process your information where necessary to enter into or perform a contract with you, including:

Processing, confirming, modifying, and cancelling reservations.
Renting, purchasing, or leasing vehicles where these services are available.
Verifying your identity, age, driver’s license, payment method, and rental eligibility.
Processing payments, deposits, refunds, charges, tolls, fines, and other amounts associated with a rental.
Providing customer service and responding to your requests.
Communicating important information about your reservation or rental.
Administering memberships, corporate accounts, benefits, or loyalty programs.
Managing accidents, damage, roadside assistance, insurance matters, and claims.
Enforcing the terms of a reservation or rental agreement.

To Comply With Legal Obligations

We may process or disclose your information where necessary to comply with applicable law, including:

Responding to lawful requests from government, regulatory, judicial, or law-enforcement authorities.
Maintaining required accounting, tax, rental, and transaction records.
Sharing relevant vehicle or location information with emergency services following an accident or emergency.
Processing traffic citations, parking fines, tolls, or other legal obligations associated with a rental.
Complying with sanctions, fraud-prevention, anti-money-laundering, or identity-verification requirements where applicable.

For Our Legitimate Business Interests

Where permitted by law, we process personal information when necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights.

These purposes may include:

Communicating arrival, return, safety, maintenance, and other service-related information.
Evaluating and improving our employees, products, services, websites, rental locations, and customer experience.
Compiling statistics and analyzing how customers use our websites, products, and services.
Personalizing our services and developing a better understanding of your interactions with us.
Maintaining and protecting our networks, systems, rental locations, vehicles, personnel, customers, and property.
Using CCTV and other security measures at our premises.
Maintaining records concerning customers who present a non-payment, fraud, safety, security, or contractual risk, where permitted by law.
Preventing, detecting, and investigating fraud, theft, misuse, security incidents, and unlawful conduct.
Collecting unpaid amounts and administering tolls, penalties, traffic citations, damages, and claims.
Protecting our legal rights and pursuing available remedies.
Enforcing reservation conditions, rental agreements, and our website’s Terms of Use.
Protecting the rights, privacy, safety, and property of our business, our customers, and the public.
Establishing, exercising, or defending legal claims.

With Your Consent

Where required, we may process your information with your consent, including:

Sending promotional or targeted marketing communications.
Sending information about offers, discounts, products, services, surveys, or loyalty benefits.
Sending marketing text messages.
Using non-essential cookies or similar advertising technologies.
Accessing precise device-location information.
Processing information for another purpose disclosed when requesting your consent.

You may withdraw your consent at any time. Withdrawal does not affect the legality of processing performed before consent was withdrawn.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to comply with applicable law, and to establish, exercise, or defend legal claims.

Our general retention periods include:

Marketing information: Information associated with cookies and similar online identifiers may be retained for up to three years. Other marketing information, such as subscription and loyalty-enrollment data, may be retained for up to seven years after your last interaction with us.
Rental transactions: Information associated with a rental agreement may be retained for up to seven years from the rental date, subject to applicable legal requirements.
Payment records: Records of payments may generally be retained for two years from the transaction date or for a longer period where required by tax, accounting, contractual, or other legal obligations.
Customer-service inquiries: General inquiries may be retained for three years. Information concerning complaints may be retained for up to seven years.
Disputes and investigations: If we are involved in litigation or a governmental or regulatory investigation, relevant information may be retained throughout the matter and for up to five years afterward, or longer where required to administer a settlement or comply with applicable law.
Law-enforcement disclosures: Records of information disclosed to law-enforcement authorities may be retained for one year after the relevant investigation has ended, unless a longer period is required or permitted by law.

Actual retention periods may vary depending on the nature of the information, the rental location, applicable legal requirements, contractual obligations, disputes, security concerns, or operational needs.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

Who We Share Information With

Enterprise Holdings Entities and Brand Affiliates

We may share personal information with Enterprise Holdings, Inc., its subsidiaries, affiliates, brand owners, reservation-system operators, and other entities supporting the Alamo Rent A Car network for purposes including:

Processing and managing your reservation and rental.
Communicating with you about or assisting with your rental.
Managing incidents involving you or an additional authorized driver.
Assessing potential safety, security, fraud, non-payment, or future rental risks.
Conducting customer-satisfaction surveys.
Providing customer support.
Sending marketing communications where permitted by law.
Providing targeted advertising where you have given any consent required by law.
Compiling statistics and analyzing the use of products and services.
Improving customer service, products, features, and functionality.

Caribe Car Rental N.V. and the applicable Enterprise Holdings entities may act as independent data controllers for their respective processing activities.

Service Providers and Business Partners

We may share personal information with third parties that provide services to us or assist with a rental transaction, including:

Payment processors and financial-service providers.
Administrative and technical-support providers.
Hosting, cybersecurity, information-technology, and reservation-system providers.
Insurance providers, corporate rental customers, and business partners.
Email, SMS, and other communications providers.
Customer-support providers.
Debt-collection providers.
Claims processors, assessors, repair facilities, and roadside-assistance providers.
Identity-verification and fraud-prevention services.
Analytics, advertising, and marketing providers.
Travel agencies, airlines, hotels, tourism partners, and booking platforms.
Social media platforms and third-party media properties.

Where appropriate, these providers are subject to contractual confidentiality, privacy, and security obligations.

We may share aggregated or de-identified information where that information does not reasonably identify you.

Government Authorities and Legal Recipients

We may disclose personal information to government agencies, courts, regulators, law-enforcement authorities, emergency services, or other authorized recipients:

When required by applicable law, regulation, legal process, or lawful request.
To protect our rights, customers, employees, vehicles, or property.
To investigate fraud, theft, accidents, security incidents, or unlawful conduct.
To respond to an emergency.
To establish, exercise, or defend legal claims.
To enforce a reservation or rental agreement.

Sale, Merger, or Change of Control

Personal information may be transferred as part of a proposed or completed merger, acquisition, financing, reorganization, sale of assets, transfer of operations, change of ownership, or similar business transaction.

Where appropriate, the parties will limit the collection, use, and disclosure of personal information to purposes associated with evaluating or completing the transaction.

We will provide notice of a material change in the ownership or control of your personal information where required by applicable law.

International Data Transfers

The personal information we collect may be accessed, stored, transferred, or processed outside Curaçao, including in countries whose data-protection laws may differ from those applicable in Curaçao.

Recipients may include:

Enterprise Holdings, Inc., which is based in the United States.
Enterprise Holdings subsidiaries, affiliates, brand entities, and reservation systems operating in other countries.
Service providers offering call-center, claims-processing, payment, hosting, analytics, customer-support, marketing, and information-technology services.
Global information systems operated or used by Enterprise Holdings entities.

Where required, we use appropriate contractual, organizational, or other safeguards for international transfers of personal information.

Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

Request confirmation of whether we process your personal information.
Request access to or a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Object to direct marketing and related profiling.
Withdraw consent at any time where processing is based on consent.
Receive certain information you provided in a structured, commonly used, and machine-readable format.
Request the transfer of eligible information to another organization, where technically feasible and legally required.
Submit a complaint to an applicable privacy or data-protection authority.

These rights may be subject to exceptions and limitations under applicable law. For example, we may retain information where necessary to comply with a legal obligation, complete a transaction, protect another person’s rights, prevent fraud, or establish or defend a legal claim.

To exercise a privacy right, contact us at info@alamo.cw

We may request information necessary to verify your identity and authority to submit the request. We will respond within the period required by applicable law and generally aim to respond within 30 days.

Marketing Preferences

You may object to direct marketing and to profiling performed for direct-marketing purposes.

You can unsubscribe from marketing emails by using the unsubscribe instructions contained in each communication. You may opt out of marketing text messages by following the instructions provided in the message.

You may also contact us at info@alamo.cw

Opting out of marketing communications will not prevent us from sending transactional, safety, reservation, rental, or other non-promotional communications.

Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, information system, transmission method, or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our vehicle-rental services are not directed to children, and we do not knowingly collect personal information directly from children through the Site for the purpose of entering into a vehicle rental.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and address the matter.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our services, legal obligations, technologies, or privacy practices.

If we make material changes, we will provide notice through the Site, by email where appropriate, or by another method required or permitted by law.

We encourage you to review this Privacy Policy periodically. The effective date of the current version appears at the top of this page.

Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to submit a privacy-related complaint, please contact:

Caribe Car Rental N.V.
Operating the Alamo Rent A Car brand in Curaçao
Email: info@alamo.cw