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Terms of use

Last updated: September 15, 2026

Introduction

Caribe car rental NV provides this website, alamo.cw (the “Site”), for the benefit of its affiliates and their licensees or franchisees operating the Alamo Rent A Car system (“Alamo,” “we,” “us,” or “our”).

The Site is provided for your use subject to these Terms of Use and all applicable laws and regulations. Please read these Terms of Use carefully.

By accessing or using the Site, you fully and unconditionally accept and agree to be bound by these Terms of Use. If you do not agree with them, please do not access or use the Site.

We reserve the right to revise these Terms of Use at any time. You should review this page periodically for changes. Your continued use of the Site after changes have been posted constitutes your acceptance of those changes. Updates will be indicated by the “Last updated” date displayed at the top of this page. Unless otherwise stated, all changes become effective immediately upon publication and apply to subsequent use of the Site.

Purpose of the Site; Reservations and Transactions

We provide the Site solely to assist you in viewing available vehicle rental options and submitting reservation requests.

Use of the Site does not guarantee that a vehicle will be available, that your reservation request will be accepted, or that an existing reservation will not be cancelled.

Vehicle rental agreements are entered into exclusively at the applicable rental location between the customer and Caribe car rental NV, its affiliates, licensees, or franchisees. A vehicle rental agreement is not entered into solely through the use of this Site or the submission of a reservation request.

All reservations and transactions submitted through the Site are subject to our acceptance, which is exercised at our sole discretion. We may refuse to accept or may cancel a reservation or transaction, whether or not it has previously been confirmed, where permitted by applicable law.

Unless you have selected a prepayment option, if available, we will not be liable to you or any third party for refusing or cancelling a reservation. Reasons may include, without limitation, vehicle shortages, inventory constraints, operational circumstances, safety issues, or manufacturer recalls.

You may cancel a reservation in accordance with the cancellation conditions presented during the reservation process. Cancellation fees or other charges may apply when you select a prepayment option, promotional rate, or another rate subject to specific cancellation conditions.

Use of the Site

We maintain the Site for your personal, non-commercial use. Use of the Site for another purpose is permitted only with our express prior written consent.

Without limiting the foregoing, you may not:

  1. Use the Site or its content for unauthorized commercial purposes, including by distributing, transmitting, reproducing, or publishing its content.
  2. Interfere with another person’s use of the Site.
  3. Impair the operation of the Site or interfere with or disrupt servers or networks connected to it.
  4. Infringe or interfere with our intellectual property rights or the intellectual property rights of another party.
  5. Frame, mirror, or otherwise co-brand the Site or any part of its content without authorization.
  6. Deep-link to any portion of the Site in a manner that is unlawful, misleading, or harmful.
  7. Attempt to gain unauthorized access to the Site, its systems, or related networks.
  8. Use automated systems, scraping tools, robots, or similar technology to access or collect information from the Site without our written permission.
  9. Use the Site for fraudulent, abusive, unlawful, or otherwise prohibited purposes.

We reserve the right, at our sole discretion, to terminate, suspend, or restrict your use of the Site without notice if we reasonably believe that you have violated these Terms of Use, applicable law, or the rights of another party.

Where appropriate, we may report unlawful activity to the relevant service provider or authorities and take any legal action available to us.

Site Modifications

We reserve the right, at our sole discretion, to modify, suspend, restrict, or discontinue any part of the Site at any time, without prior notice or liability to you or any third party.

We may also impose limits on certain features, services, or sections of the Site.

Privacy Policy

We take your privacy seriously. Any personal information submitted through or collected from the Site is processed in accordance with our Privacy Policy, which is incorporated into these Terms of Use by reference.

Our use of cookies and similar technologies is described in our Cookie Policy.

Links to Other Websites

The Site may contain links to websites or services operated by third parties.

We do not control and are not responsible for the content, availability, security, practices, or privacy policies of third-party websites. The inclusion of a link does not necessarily imply that we endorse, sponsor, or are affiliated with the linked website or its operator.

Your use of a third-party website is subject to that website’s own terms and policies.

Electronic Communications

By using the Site or submitting a reservation request, you consent to receiving electronic communications and notices from us relating to your reservation request, transactions, and use of the Site.

You agree that notices, agreements, disclosures, confirmations, and other communications sent to you electronically satisfy any applicable legal requirement that such communications be provided in writing, subject to applicable law.

Intellectual Property

The content, design, structure, organization, layout, functionality, software, and program code of the Site, collectively referred to as the “Content,” are owned by us or used under license.

The intellectual property rights associated with the Alamo Rent A Car brand and related materials are owned by Enterprise Holdings, Inc. (“EHI”), Vanguard Trademark Holdings USA LLC (“Vanguard”), their affiliates, or their respective licensors and are protected by applicable trademark, copyright, database, patent, and other intellectual property laws.

All rights are reserved.

You may print or download a reasonable copy of the Content solely for your own personal, non-commercial use, provided that you do not remove or alter any copyright, trademark, or other proprietary notices.

Any other reproduction, modification, distribution, transmission, republication, display, sale, licensing, or exploitation of the Content is prohibited unless you have received our prior written permission.

The Site may contain content owned by third parties, including advertisers and service providers. You may use third-party content only as expressly authorized by the applicable owner.

Requests for permission to reproduce or otherwise use protected Content may be submitted to:
Intellectual Property Manager
Copyright Reprint Permission
600 Corporate Park Drive
St. Louis, Missouri 63105
United States
nicadmins@erac.com

Alamo Rent A Car, Alamo, “Drive Happy,” and associated names, logos, designs, slogans, trademarks, and service marks are included in the family of trademarks and service marks owned by or licensed to Vanguard or EHI. This is not an exhaustive list of their trademarks and service marks.

Marks carrying the “®” symbol are registered in the United States and/or other jurisdictions. Other marks may be identified by the “TM” or “SM” symbols.

These trademarks and service marks may not be used in connection with any product or service without prior written permission from the applicable owner.

All other trademarks and names appearing on the Site belong to their respective owners, who may or may not be affiliated with, connected to, sponsored by, or endorsed by us, EHI, or Vanguard.

EHI, Vanguard, or their affiliates may hold patents or pending patent applications relating to aspects of the Site. Copying, adopting, or using protected features, processes, interfaces, or functionality may result in liability for intellectual property infringement.

Claims of Copyright Infringement

If you believe that material published on the Site infringes your copyright or other intellectual property rights, please contact:

Intellectual Property Manager
Intellectual Property Questions
600 Corporate Park Drive
St. Louis, Missouri 63105
United States
nicadmin@erac.com

Your notice should include:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the relevant copyright or proprietary right.
  2. A description of the copyrighted work or other protected material that you believe has been infringed.
  3. A description of where the allegedly infringing material is located on the Site.
  4. Your name, address, telephone number, and email address.
  5. A statement that you have a good-faith belief that the disputed use is not authorized by the rights owner, its agent, or applicable law.
  6. A statement, made under penalty of perjury where applicable, that the information in your notice is accurate and that you are the rights owner or are authorized to act on the owner’s behalf.

Use of Information Submitted

Unless otherwise provided in our Privacy Policy, you agree that we may use comments, suggestions, ideas, or other non-confidential information that you voluntarily send to us, without compensation or payment, for legitimate business purposes.

These purposes may include developing, providing, marketing, modifying, or improving the Site, our products, and our services.

This provision does not alter our obligations concerning personal data or confidential information under applicable law.

No Warranty

Although we use reasonable efforts to maintain the accuracy, availability, and reliability of the Site, we do not warrant that the Site will always be available, uninterrupted, secure, accurate, complete, or error-free.

We do not guarantee that a reservation request will be accepted or that a reservation will not be cancelled.

To the fullest extent permitted by applicable law, the Site, its Content, and its functionality are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory.

This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, accuracy, availability, and non-infringement.

Some jurisdictions do not permit the exclusion of certain warranties. Where such laws apply, the exclusions above will apply only to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by applicable law, neither we nor our related companies, affiliates, licensees, franchisees, directors, officers, employees, representatives, or agents will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

  • Your access to, use of, or inability to use the Site.
  • Information made available through the Site.
  • A reservation request or transaction submitted through the Site.
  • Unauthorized access to or alteration of your transmissions or information.
  • A third-party website or service linked from the Site.

Some jurisdictions do not permit the limitation or exclusion of certain damages. Where such laws apply, our liability will be limited to the fullest extent permitted by applicable law.

Indemnity

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Alamo Rent A Car Curaçao, its related companies, affiliates, licensees, franchisees, directors, officers, employees, representatives, and agents from and against third-party claims, liabilities, losses, damages, costs, and reasonable legal fees arising directly or indirectly from:

  • Your unlawful or unauthorized use of the Site.
  • Your violation of these Terms of Use.
  • Your violation of applicable law.
  • Your infringement of another person’s rights.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Curaçao, without regard to its conflict-of-law principles.

Any mandatory consumer protections or rights applicable to you under Curaçao law remain unaffected.

Force Majeure

We will not be responsible or liable for a failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, adverse weather, hurricanes, floods, fires, epidemics, pandemics, labor disputes, civil disturbances, riots, rebellion, invasion, armed conflict, terrorism or threats of terrorism, acts of government, product recalls, embargoes, travel or trade restrictions, interruption of utilities or communication services, loss or destruction of property, inventory or equipment, or other comparable events beyond our reasonable control.

General

If any provision of these Terms of Use is held to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable. If that is not possible, it will be severed from these Terms of Use without affecting the validity and enforceability of the remaining provisions.

Section headings are provided for convenience only and do not define or limit the scope of any provision.

Our failure to enforce any provision of these Terms of Use does not constitute a waiver of that provision or any other provision.

These Terms of Use, together with any policies or conditions expressly incorporated by reference, constitute the entire agreement between you and us concerning your use of the Site.

Contact Us

If you have questions about these Terms of Use, please contact Alamo Rent A Car Curaçao at info@alamo.cw.